Stay Calm When Receiving Criticism

A recent study indicated that most employees spend one-fourth of their time in conflict. Research demonstrates that there are however, some tried and true strategies and techniques for getting along when criticism mounts. Follow these simple guidelines whenever you receive criticism from a colleague, client, or co-worker.

• Recognize that Criticism is a Good Thing. Criticism can provide a catalyst for change. Be open to any from of criticism.
• Maintain Your Composure. While anger and defensiveness are initial reactions to criticism, it’s in your best interest to stay as rational as possible. As Eleanor Roosevelt said, “No one can make you feel inferior without your consent.”
• Seek More Information. Ask questions and seek the truth of any criticism.
• Ask What Need to Be Done. The goal of any criticism should be to correct the problem, so do your best to find out what your critic thinks should be changed.
• Evaluate the Criticism. After you’ve received criticism, analyze what was said to determine if 1) there is validity to what was said and 2) you need to change your behavior.

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