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I n order to present a professional image, you and your organization need to present a clear and consistent impression on the telephone. Telephone formulas are specific steps to follow when you’re answering the phone as well as making a call. By mastering some straight-forward formulas, you and other telephone representatives from your business will be well on your way to building positive relationships on the phone.

 

After completing Telephone Formulas, participants will be able to:

• Apply four steps for answering the telephone in a positive manner;
• Utilize strategies for recording professional messages;
• Avoid using telephone taboos;
• Use five steps in calling another organization; and
• Incorporate effective and appropriate telephone behaviors.

 

Telephone Formulas utilizes an interactive structure with six sections (Multimedia Presentation, Readings, Questions & Answers, Resources, Implementation, and Respond). Engaging audio and visual components as well as printable materials are incorporated into the course.  A Certificate of Completion will be awarded.

 

Telephone Formulas is designed for telephone representatives as well as all front-line employees who answer the phone and need to satisfy callers’ needs and establish a positive relationship with their customers.

 

Reading, Exercises, Implementation Plan, and Quiz.

 

2-3 hours

 

Internet Browser: Internet Explorer 5.0 or higher, Firefox, Safari, or Opera. Sound card and speakers/headphones for audio.

 

Participants can access this course on computers running Windows, Macintosh, or Unix Variants.

 

Course participants will have access to the course for a period of six weeks from the date of enrollment in the course.

 

$39