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It’s been proven that your voice can evoke emotion and meaning from an audience or caller. Research tells us that callers are able to perceive upset, anger, frustration, and apathy from a telephone representative. We also know that if we apply some simple strategies and guidelines, we can improve the quality and subsequent construed meaning of our voice. Voice Power focuses on essential business strategies for improving your vocal abilities and relationships with your customers or clients.

 

After completing Voice Power, participants will be able to:

• Incorporate techniques to improve the tone, rate, and pitch of their voice;
• Apply inflection to project a positive and professional vocal quality;
• Use appropriate articulation and enunciation;
• Avoid common pronunciation errors;
• Incorporate effective and appropriate telephone behaviors; and
• Develop motivation for projecting a positive impression.

 

Voice Powerutilizes an interactive structure with six sections (Multimedia Presentation, Readings, Questions & Answers, Resources, Implementation, and Respond). Engaging audio and visual components as well as printable materials are incorporated into the course.  A Certificate of Completion will be awarded.

 

Voice Poweris designed for business professionals who want to improve the quality of their voice.

 

Reading, Exercises, Implementation Plan, and Quiz.

 

2-3 hours

 

Internet Browser: Internet Explorer 5.0 or higher, Firefox, Safari, or Opera. Sound card and speakers/headphones for audio.

 

Participants can access this course on computers running Windows, Macintosh, or Unix Variants.

 

Course participants will have access to the course for a period of six weeks from the date of enrollment in the course.

 

$39