E-mail Essentials and Netiquette
(EEN)



Email Essentials & Netiquette
Overview

W ithin the last decade, the world of business communication has changed dramatically. As more of us are spending more time on our computers, e-mail has become a principal form of communication. Unfortunately, most employees have never learned, little lone mastered, some basic rules for effective e-mail communication. Fortunately however, this course, E-Mail Essentials & Netiquette, focuses on the essentials of perfecting how and what you write so that you’ll convey a professional and credible image.

 

Content Objectives

After completing E-Mail Essentials & Netiquette, participants will:

  • Be aware of legal issues surrounding e-mail;
  • Apply an appropriate structure and format for e-mail;
  • Integrate netiquette (Internet etiquette) into business writing;
  • Identify the six areas in an e-mail;
  • Understand the importance of subject specificity;
  • Utilize an effective V-Card;
  • Use 10 tips for Netiquette;
  • Incorporate techniques for avoiding flaming;
  • Translate emoticons;
  • Incorporate clarity and succinctness to every e-mail;
  • Recognize effective guidelines for communicating via electronic mail;
  • Create an Implementation Plan for practicing e-mail essentials and netiquette.

 

Materials

E-Mail Essentials & Netiquette utilizes an interactive structure with six sections (Multimedia Presentation, Readings, Questions & Answers, Resources, Implementation, and Respond). Engaging audio and visual components as well as printable materials are incorporated into the course.  A Certificate of Completion will be awarded.

 

Audience

E-Mail Essentials & Netiquette is designed for business professionals who want to improve their writing skills.

 

Tasks:

Reading, Exercises, Implementation Plan, and Quiz.

 

Course Duration:

2-3 hours

 

Required Software:

Internet Browser: Internet Explorer 5.0 or higher, Firefox, Safari, or Opera. Sound card and speakers/headphones for audio.

 

Platform Support:

Participants can access this course on computers running Windows, Macintosh, or Unix Variants.

 

Course Access:

Course participants will have access to the course for a period of six weeks from the date of enrollment in the course.

 

Cost:

$39